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RETURN / EXCHANGE

RETURN / EXCHANGE

RETURNING ITEMS PURCHASED AT THE STAFFORD ELLINSON' ONLINE BOUTIQUE

Stafford Ellinson wants to ensure that you are satisfied with the fit, design, and quality of the garments you have purchased. We recognize that, despite our best intentions with this website, your perceptions of what you have purchased, and what you receive, may differ. For this reason you may exchange your purchase, or return it for a full refund (based on the original form of payment), within 21 days of purchase. Where the return is due to a fault with the garment, the period for return may be extended. If the fault is minor, we will repair and return the garment. All merchandise must be returned with proof of purchase. This applies even if you received the garment as a gift. Note that a garment cannot be accepted for return or exchange after it has been altered.

RETURNS PROCEDURE

You may return the garment to Stafford Ellinson, PO Box 8135, Northland centre, Vic. 3072.

Please ensure proof of purchase documentation is included, provide a reason for the return, and indicate with the return whether you require an exchange or a refund. If the return is for reasons of quality, the garment may be repaired and returned to you. Note that Stafford ellinson’ staff will examine the garment on receipt; if there is indication that it has been treated in an abnormal manner, the return will not be accepted.

Email

CUSTOMERCARE@STAFFORD.COM.AU