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RETURN / EXCHANGE

RETURN / EXCHANGE

STORES – REFUNDS & RETURNS POLICY

Although we always try to do what is fair and reasonable, our official Refunds & Returns Policy for stores in each state reflect your statutory rights in each jurisdiction. In summary:

• We are not required to issue refunds for change of mind.
• If after purchasing a garment you discover a manufacturing fault, please return it to the store you purchased it from. Our staff will assess the manufacturing fault and will either fix it (for minor manufacturing faults) or offer you an exchange/refund (for major manufacturing faults).

Please keep your proof of purchase.

Please ensure the garment has not been worn or washed and includes original packaging and tags. Garments cannot be accepted for return or exchange after they have been altered or damaged by a customer.


ONLINE - REFUNDS & RETURNS POLICY

Stafford Ellinson wants you to be satisfied with the fit, design and quality of the garments you have purchased. We recognise that (despite our best intentions with this website) your expectations of fit, colour or style may differ to what you receive.

For this reason, you may exchange your purchase or return it for a full refund of the price paid within 21 days of purchase.

Where the return is due to a manufacturing fault with the garment, the period for return may be extended at our discretion. If the manufacturing fault is minor, we will offer to repair and return the garment to you.

Please ensure the garment has not been worn or washed and includes original packaging and tags. Garments cannot be accepted for return or exchange after they have been altered or damaged by a customer.

All merchandise must be returned with proof of purchase. This applies even if you received the garment as a gift.


ONLINE - RETURNS PROCEDURE

Please carefully package your item for return and deliver to:

Stafford Ellinson Returns
87 Chifley Drive
Preston
VIC 3072

Send all returns via Registered Post and keep a copy of your tracking number. We cannot be held liable for return parcels that do not arrive. The cost of returning the item to us is at your expense.

Please include a note with a reason for the return and your preferred outcome (repair, exchange or refund). Ensure your contact details and proof of purchase documentation is included.

Note that Stafford Ellinson staff will examine the garment on receipt and advise you of next steps. If there is indication it has been mistreated, altered or damaged by the customer (or in transit due to improper repackaging), the return will not be accepted.

If you have any questions about the policies and procedures outlined above, please contact our Customer Care on (03) 9478 5555 or email customercare@stafford.com.au